Privacy Policy
Overview
Joann Mathison ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through this website and our communications, how we use it, and the choices you have.
Information We Collect
We collect information you voluntarily provide through contact forms, phone calls, and text messages — including your name, email address, phone number, and details about your mortgage or real estate needs. We may also collect basic analytics data (e.g., pages visited, device type) to improve the site.
How We Use Your Information
We use your information to: respond to your inquiries; send transactional communications (appointment confirmations, application updates); send informational messages if you have opted in (rate updates, program info); and comply with applicable laws, regulations, and lender requirements.
SMS / Text Messaging
By providing your mobile phone number and checking the SMS consent box on our contact form, you agree to receive text messages from Joann Mathison related to your mortgage inquiry, appointment scheduling, application status, rate updates, and other service-related communications. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information Sharing
We share your information only with parties necessary to deliver the services you request — for example, lenders, processors, and title companies you authorize. We do not sell your personal information, and we do not share SMS opt-in data or phone numbers with third parties for their marketing purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, but we take your privacy seriously.
Your Choices
You may opt out of marketing emails at any time using the unsubscribe link, and out of text messages by replying STOP. You may also contact us directly to update or delete your information.
Contact
Questions about this policy? Contact Joann Mathison at Charles Rutenberg Realty, Fort Lauderdale, Florida, or through the contact form.